Your roof is on the internet. Your inspection isn't.
Four questions every customer should ask an inspection company before they let one fly over their house. Here are our answers.
Who can see your report
You, and anyone you forward the link to. That's it. Your reports, photos, and thermal frames sit in a database row tagged to your account; the database itself refuses to return another customer's data when your session asks for it, and refuses to return yours to another customer's session. A misrouted query returns nothing, not someone else's report. Staff access for support is logged to a ledger you can read.
What we don't keep
No interior footage, ever — the drones stay outside. No faces; people who walk into frame are blurred before the report renders. No identifying captions on the cinema reel. If you ask us to delete a flight, we delete the originals and the derivatives — the audit row stays so the deletion itself is provable, but the imagery is gone.
If your insurer disputes the report
Every report is a signed PDF with a SHA-256 content hash printed on it. Every photo and thermal frame that fed the report has its own hash, recorded in your portal next to the reel. If a carrier or contractor questions the report a year later, you can prove the bytes haven't moved since delivery — and we keep the same chain of custody on our side to back you up.
How we'd notify you of a breach
Within 72 hours of discovering an unauthorized access to your data, you get an email from a person — not a status-page link — naming what was reached, when, and what we're doing about it. Then a follow-up within seven days with the rest. We'd rather tell you early and be wrong about the scope than tell you late and be right.
Insurance + Part 107
Every flight is insured to $1,000,000 of liability through [carrier name — placeholder pending policy doc]. Certificate of insurance available to any customer or carrier on request; we'll send it the same day.
Every flight is logged against a current FAA Part 107 Remote Pilot Certificate. We refuse to launch if the certificate is expired, the airspace requires an unfiled waiver, or the weather exceeds Part 107 §107.51 limits — even if it costs us the appointment.